Question 1

I run a coffee shop with no delivery. Is Dinelabs worth it?

Accepted Answer

Yes. Start free with pickup, so regulars order their coffee on the way and skip the line. When you want table ordering, Premium puts a QR code on every table. Guests order and add extras themselves, so at rush hour your team makes drinks instead of taking orders. Try it free for 30 days.

Question 2

How fast can I go live?

Accepted Answer

Your store and link are ready in about 3 minutes. Then add your menu, photos and logo at your own pace. Any change after that is live in seconds.

Question 3

Do guests need to download an app?

Accepted Answer

No. Your page opens in the phone's browser from a link or a QR code.

Question 4

Do I need a new POS or new hardware?

Accepted Answer

No. Dinelabs works in the browser on the phone, tablet or computer you already have.

Question 5

Can I manage several branches?

Accepted Answer

Yes, on Premium. Every branch runs from one dashboard. Running 3 or more? Book a demo and we'll set them up with you.

Question 6

Can I use my own domain?

Accepted Answer

Yes. Your page starts at dinelabs.co/your-name. To use your own domain, message us and we'll connect it to your Dinelabs store.

Question 7

Who builds my menu?

Accepted Answer

You can build it yourself in minutes. Upload a photo or PDF of your menu, or paste a link to it, and our AI builds the menu for you. Prefer we do it? Our team can set it up for you.

Question 8

Can I keep using delivery apps?

Accepted Answer

Yes. Keep the apps to get discovered, and move your regulars to your own page, where you pay no commission. An easy start: put your QR code on every bag that leaves your kitchen.

Question 9

Who delivers?

Accepted Answer

You do, with your own drivers. Dinelabs takes the order and sends it to you, so the profit and the customer stay yours. Delivery is on Premium.

Question 10

How do guests pay?

Accepted Answer

Today, guests pay you directly: at the counter, at the table, or on delivery in cash or by card on your own machine. Online payment inside your page is coming soon.

Question 11

Can guests schedule an order or cancel it?

Accepted Answer

Orders are prepared as soon as possible; scheduling for later isn't available yet. To cancel, guests call your store directly.

Question 12

Do I own my customer data?

Accepted Answer

Yes. Your menu, your orders and your customer details belong to you. We never sell them or use them to market to your guests. Ask us for an export anytime.

Question 13

How do I know when a new order comes in?

Accepted Answer

Instantly. You get a notification on the Dinelabs app on your phone or tablet, and the order shows up in Manager in your browser when it's open.

Question 14

Is it really commission-free?

Accepted Answer

Yes. You pay a flat fee, $0 on Free or $37 a month on Premium, and keep 100% of every order. We never take a percentage.

Question 15

What's the difference between Free and Premium?

Accepted Answer

Free gives you a pickup ordering page with up to 50 products, 2 menu languages and one branch. Premium adds table ordering, delivery, add-ons, unlimited products and languages, order translation, your own branding and multiple branches.

Question 16

Can I cancel anytime?

Accepted Answer

Yes. It's month to month with no contract. Cancel from your dashboard.

Question 17

Which languages and currencies do you support?

Accepted Answer

Guests can read your menu in 100+ languages, and your kitchen gets every order, notes included, in the language your team reads. Translation is automatic, so double-check allergens and key ingredients. You pick your store's currency, and guests see prices in it.

Your questions, answered.

Getting started

Orders, delivery and payments

Pricing and languages