1. About these terms
These terms are an agreement between you and Dinelabs (“Dinelabs”, “we”, “us”), based in Beirut, Lebanon. They cover our website, the storefronts we host, QR ordering, the owner portal, our apps, and any product we add later (together, the “Services”).
By creating an account or using the Services, you agree to these terms. If you sign up for a business, you confirm you’re allowed to agree on its behalf.
2. Your account
- Give us accurate details and keep them up to date.
- Keep your login private. You’re responsible for what happens in your account.
- Tell us right away at team@dinelabs.co if you think someone else has access.
3. Plans and payment
- The Free plan has no time limit. Premium is billed monthly TODO: add “or yearly” only if a yearly plan exists at the price shown on our Pricing page.
- We don’t take a commission on your orders.
- Today, we arrange payment with you directly. Online payment, including MyFatoorah in Saudi Arabia and Whish Money in Lebanon, is coming soon and will be handled by those payment providers.
- Prices may change. We’ll tell you at least 30 days before a change applies to you.
- Fees already paid aren’t refundable, unless the law says otherwise.
4. Your orders and your guests
You sell to your guests directly. Dinelabs provides the tools, but isn’t a party to the sale. You are responsible for:
- your menu, prices, taxes and the accuracy of what you list, including allergens
- preparing, delivering and handing over orders
- refunds, complaints and any payment you collect from guests
- following the food, health and consumer laws that apply to your business
5. Your content
You own the menus, photos, logos and other content you add. You give us permission to host, display, translate and resize it so we can run your storefront. You confirm you have the right to use everything you upload.
6. Acceptable use
Don’t use the Services to:
- sell anything illegal or break the law
- upload content that’s misleading, offensive or someone else’s without permission
- send spam to guests
- try to break, overload or copy the Services, or access other accounts
7. Translation
Menus are translated automatically. Translations can contain mistakes. Check the important details, like allergens and ingredients, in the languages you serve.
8. Availability and changes
We work to keep the Services running, but we can’t promise they’ll never go down. We may add, change or remove features. If we remove something important to a paid plan, we’ll tell you first.
9. Ending the agreement
You can close your account at any time from the portal or by emailing us. We may suspend or close an account that breaks these terms, after warning you when we reasonably can. After closing, you can ask for an export of your menu and order data within 30 days.
10. Liability
The Services are provided “as is”. To the extent the law allows, Dinelabs isn’t liable for lost profits or indirect losses. Our total liability to you is limited to the fees you paid us in the 12 months before the claim.
11. Privacy
How we handle personal information is explained in our Privacy Policy.
12. Governing law
These terms are governed by the laws of Lebanon. Disputes go to the courts of TODO: city for legal disputes.
13. Changes to these terms
We’ll post updates here and change the “Last updated” date. If a change is significant, we’ll email you or show a notice in the portal at least 15 days before it applies.
14. Contact us
Dinelabs · Beirut, Lebanon · team@dinelabs.co